Well it looks like we’ll be submitting another warranty claim to Keystone. Ugh.
Before we set out on another trip we remembered that we put my sister and her husband up in the RV on our property over Christmas break. We meant to wash everything after they left, but not having a camping trip planned we neglected to do that.
After the holidays I did some projects with the overhead ducts and got sawdust on the bedroom coverlet, so the wife decided to also wash it along with the sheets. Since we don’t sleep with the coverlet this is the first time it’ll be seeing the inside of a washing machine since we bought the RV. We also air-dry our bedding.
Well, that turned out to be a huge mistake. The coverlet is quite cheaply made apparently. The material’s stitching fell apart along the seams and it’s not recoverable. And this is from the same machine that washes all of our other bedding successfully!
Anyway, well update you on how this is hopefully resolved.
I originally sent the RV in for warranty repair to fix the bed platform which covers the storage under the bed. Keystone “fixed it” but after my complaints of it not working, they replied that it was functioning as intended and they wouldn’t authorize anymore parts or labor. Of course the shop politely offered to let me pay for extra work, but I declined. So, left with a bed that wouldn’t actually lift or stay up, I set out to fix it myself despite paying for an extended warranty on a brand-new RV. Please take a look at the installation in the Upgrades section!
The stove-top in our Outback 324CG didn’t ship with a cover leaving the burners exposed. It also wasn’t level with the counter, but that’s another modification for some other time. Being used to having the extra counter space in our previous RV, this was easily remedied by purchasing an aftermarket cover and installing it. Please take a look at the installation in the Upgrades section!
Here’s the first warranty request we compiled after we completed our 1st “Shakedown Trip.” What’s a shakedown trip you might ask? Well, to us it means after purchasing an RV we find a campsite as near as possible to the Stealership where we purchased the RV. This way if there’s anything really wrong we can drop it back off before we make plans to use it for real. It’s not fun planning a week off camping only to end up with a bill for towing and ending in a staycation at home disgruntled. We very much like to be happily gruntled!
For us, the Shakedown Trip is essential, even if it’s just for the weekend like we usually do. Thankfully no big show stoppers on this first trip, just a bunch of annoying things that make you think, “why did I spend all that money for so many problems, what were they thinking?” We seriously felt that our unit must have been a Friday build – right before a major holiday. There was so much to be corrected, it had to be glaringly obvious but the next person at the factory for whatever reason continued building on problems.
So here’s our 1st list we gave to the Keystone Certified Repair Center (brace yourself):
Front doors locks are not keyed the same Expectation: Please key them the same
Ramp door, dock station, and external storage bay door are all keyed separately (we have 4 separate keys to operate doors. Two keys only would be ideal! Expectation: Please key them the same if possible
Can’t deadbolt bedroom door sometimes Expectation: Fix and test while not stabilized (no jacks), and then again after leveling and stabilizing (with jacks)
Stabilizer jacks do not minimize joust and bounce Expectation: Coach should be relatively stable with jacks down. Test with slides out and someone sitting on couch while someone walks around.
Rattle in main entry door, something’s inside at the bottom Expectation: Remove or secure part/component from inside door
Right strut broken under master bed from day 1. We later added a mattress topper which doesn’t help, but it was busted beforehand. Also the sheet of wood is flimsy and the lifting parts on the left side rub against the trim pieces Expectation: Strengthen platform and fix/use proper struts to lift the mattress
Bedroom privacy shade isn’t even when closed. The right side is obviously higher Expectation: Adjust so the shade is level with the window frame
Bedroom heater register only secured on one side and gets hung up on bed foundation while sliding-in Expectation: Secure floor register securely
Bathroom door springs itself open apparently due to bent hinges, can’t “crack door” Expectation: Fix so the door is free moving through its entire range of motion
Finishing strip left of outside bathroom door isn’t straight and tapers out midway up Expectation: Straighten the trim piece, having it by door opening is obvious
Finishing strip left of inside bathroom door isn’t straight and tapers out midway up Expectation: Straighten the trim piece, having it by door opening is obvious
Sliding bedroom door falls out of bottom track when closing all the way Expectation: Be sure the door stays in the track 100%
Bedroom door rubbing against wall, wall and door finish wearing away Expectation: Secure wall panel to internal stud and fix wear marks on wall and door
Stove hood doesn’t vent outside, multiple warnings about safety with trapped gases and humidity Expectation: Not much actually, Keystone skimped on this and the vent hood should exhaust outside while cooking. Bad design that needs correcting.
Sticker peeling by bedroom entrance door removing fake wood grain Expectation: Fix wood grain facade
Shower leaks into Livingroom area under from under the wall Expectation: Re-seal around shower basin and walls, inspect of other water breaches
Rubber trim surround on outside wall of slide opening is missing caulking in some places Expectation: Re-seal around trim pieces
Exterior storage bay door sill foam gasket peeling away Expectation: Replace foam gasket. If it’s already peeling the rest is sure to follow
Roof caulking is thin around some penetrations. While installing “Cyclone” units on gray and black anti-siphon pipes I noticed some other areas of caulking only had wide thin bubbles. Please color match. Expectation: Re-seal around all penetrations